Privacy Policy

Privacy Policy

22 John Street Limited (“we”, “us” or “our”) operates 22 John Street, London WC1N 2BY. We are committed to protecting your personal information. If you have any questions about this Privacy Policy, please contact us at host@22johnstreet.com.

1. Information we collect

When you contact us, make a booking or use our website or services, we may collect your name, email address, telephone number, booking details and payment-related information. We may also collect information about how you use our website.

2. How we use your information

We use your information to:

• process and manage bookings and payments;

• provide our workspace and meeting-room services;

• communicate with you about bookings and enquiries;

• maintain business, accounting and legal records;

• operate and improve our website and services; and

• send marketing communications where permitted by law.

3. Legal basis for processing

We process personal information where necessary to perform a contract with you, comply with our legal obligations, pursue our legitimate interests, or where you have given consent where required.

You may withdraw consent for marketing at any time by using the unsubscribe option in our emails or contacting us at host@22johnstreet.com.

4. Third-party services

We use third-party providers to help operate our business, including:

• Bookla – booking and payment services;

• Framer – website hosting and services;

• Google Workspace/Gmail – business email; and

• Google Analytics – website analytics.

These providers may process personal information on our behalf.

5. Google Analytics and cookies

We use Google Analytics 4 (GA4) to understand how visitors use our website and to improve our services. This may involve information such as device and browser information, approximate location and interactions with our website.

We use a cookie-consent mechanism. Where consent is required, non-essential analytics cookies are only activated after you give consent. You can change or withdraw your cookie preferences through our website's cookie settings.

6. Marketing

We may send marketing emails about our services where permitted by law. Marketing emails will provide a clear way to unsubscribe. You can also opt out at any time by contacting host@22johnstreet.com.

7. International data transfers

Some of our service providers may process personal information outside the UK, including in the European Economic Area and other countries. Where personal information is transferred outside the UK, we ensure that the transfer complies with applicable UK data-protection law and use an applicable adequacy regulation or other appropriate safeguards where required.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes and complying with legal obligations.

9. Your rights

Depending on the circumstances, you may have rights to:

• access your personal information;

• correct inaccurate information;

• request deletion of your information;

• restrict or object to certain processing; and

• request data portability.

To exercise your rights, contact host@22johnstreet.com.

10. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

11. Changes to this notice

We may update this Privacy Policy from time to time. The latest version will be published on our website.